Privacy policy

Last updated: 06 September 2026

Alba Weave respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit albaweave.co.nz, make a purchase, contact us or otherwise interact with Alba Weave.

Our online store is hosted by Shopify, which provides the e-commerce platform we use to offer our products and services to you.

Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

• Your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including the products you purchase, return or exchange.
• Payment and payment-confirmation information. Payments are securely processed by Shopify and its payment providers. Alba Weave does not directly receive or store your complete credit or debit card details.
• Information you provide when contacting us, making an enquiry or requesting customer support.
• Marketing preferences, including whether you have subscribed to our emails.
• Technical information such as your IP address, browser type, device information and how you interact with our website.
• Information collected through cookies and similar technologies.
• Any other information you choose to provide to us.

If you purchase a product or gift for someone else, you may provide us with that person’s name, delivery address and contact details. Please only provide another person’s information when you are authorised to do so.

How We Collect Your Information

We may collect personal information:

• Directly from you when you place an order, subscribe to our emails, contact us or otherwise provide information through our website.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From Shopify and service providers that assist us with payments, website hosting, analytics, order fulfilment, delivery, marketing and customer support.
• From another person, such as when someone places an order or arranges delivery on your behalf.
• From other sources where permitted by law.

Where we collect personal information about you from someone else, we will take reasonable steps to make sure you are informed, unless an exception under the Privacy Act 2020 applies.

Why We Collect and Use Your Information

We may collect and use your personal information to:

• Process payments and fulfil, deliver and manage your orders.
• Process returns, refunds and exchanges.
• Communicate with you about your order or enquiry.
• Provide customer service.
• Maintain and improve our website, products and services.
• Remember your preferences and personalise your shopping experience.
• Send you marketing communications where you have consented to receive them or where otherwise permitted by law.
• Measure the effectiveness of our website and marketing.
• Detect and prevent fraud, misuse or security incidents.
• Comply with our legal obligations and enforce our terms and policies.
• Protect Alba Weave, our customers and others.

If you do not provide information that is necessary to process an order, we may be unable to accept or fulfil your order. Providing information for marketing purposes is optional.

Marketing Communications

If you subscribe to receive marketing emails from Alba Weave, we may send you information about new products, special offers and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at hello@albaweave.co.nz.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, transaction or customer-service request.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember your preferences, understand how visitors use the website, improve your experience and, where enabled, support advertising and marketing.

Some cookies are necessary for the website and checkout to function. Other cookies may be used for analytics, personalisation or advertising.

You can manage cookies through your browser settings and, where available, through the cookie-preference tools on our website. Disabling some cookies may affect how the website functions.

For more information about cookies used by Shopify, please refer to Shopify’s Cookie Policy.

How We Share Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

• Shopify, which hosts and operates our online store.
• Payment processors and financial institutions.
• Courier, delivery and fulfilment providers.
• Website hosting, data-storage, security and technical-support providers.
• Analytics and marketing providers, where these services are used.
• Professional advisers such as accountants, insurers or legal advisers.
• Government agencies, regulators, law-enforcement authorities or other parties when required or permitted by law.

We may also disclose information in connection with the sale, restructuring or transfer of all or part of our business.

We do not sell your personal information.

Third parties that process personal information on our behalf are permitted to use it only for the relevant service or as otherwise allowed by law.

Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information when you access or use our store, including information required to provide its platform, checkout and payment services.

Information submitted through our website may be shared with Shopify and its service providers and may be processed in countries outside New Zealand.

For further information about Shopify’s privacy practices and the rights available in relation to information processed by Shopify, please see the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Overseas Processing and Disclosure

Some of our service providers, including Shopify, may store or process personal information outside New Zealand.

Where we disclose personal information to an overseas organisation, we will take reasonable steps to ensure the information is protected in accordance with the Privacy Act 2020. This may include using providers that are subject to New Zealand privacy law, privacy safeguards comparable to those in New Zealand, or appropriate contractual protections.

Please note that overseas privacy laws may differ from New Zealand law.

Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no electronic transmission or storage system is completely secure. Please avoid sending sensitive payment or financial information through ordinary email or other unsecured communication channels.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Complete and maintain records of transactions.
• Meet tax, accounting and other legal obligations.
• Resolve disputes.
• Prevent fraud.
• Enforce our agreements and policies.

When personal information is no longer required, we will securely delete it or anonymise it where reasonably practicable.

Your Privacy Rights

Under the New Zealand Privacy Act 2020, you may ask us to:

• Confirm whether we hold personal information about you.
• Provide you with access to personal information we hold about you.
• Correct personal information that is inaccurate or incomplete.

You may also ask us to delete information that we no longer need to retain. The right to deletion is not absolute, and we may need to retain certain information to meet our legal, accounting or operational obligations.

To make a privacy request, contact us at hello@albaweave.co.nz. We may need to verify your identity before completing your request.

Children’s Privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children without appropriate authorisation.

If you believe a child has provided us with personal information without the necessary authorisation, please contact us so we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites or services operated by other organisations.

Alba Weave is not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations.

The updated policy will be posted on our website with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or want to make a complaint, please email hello@albaweave.co.nz