We hope you are happy with your Alba Weave purchase. If you change your mind, you may request a return or exchange within 14 days of delivery.

Return Conditions

To be eligible for a change-of-mind return or exchange:

• The item must be unused, unworn and unwashed.
• The item must be in its original condition with all tags attached.
• All original pouches and gift packaging must be included.
• Gift sets must be returned complete.
• Proof of purchase is required.

For hygiene reasons, pillowcases, eye masks and scrunchies must be completely unused and returned with their original tags attached.

How to Arrange a Return

Please email hello@albaweave.co.nz with your order number and details of the item you would like to return.

If your return is approved, we will provide instructions and arrange for a courier to collect the parcel from you.

Please do not send or deliver items directly to Alba Weave. Returns that have not been approved and arranged in advance cannot be accepted.

For change-of-mind returns:

• Return courier costs are your responsibility.
• We will advise you of the courier cost before arranging collection.
• The return courier cost will be deducted from your refund.
• Original delivery charges are not refundable.

Please ensure the item is securely packed and ready for collection at the agreed time.

Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to availability and the return conditions above.

To request an exchange, please email hello@albaweave.co.nz with your order number and details of the item you would like to exchange.

If your exchange is approved, we will provide instructions and arrange for a courier to collect the original item.

For exchanges:

• Return courier costs are your responsibility.
• We will advise you of the courier cost before arranging collection.
• The return courier cost must be paid before collection is arranged.
• Any price difference and applicable delivery charge for the replacement item must be paid before it is sent.

Your replacement item will be sent once the original item has been received and inspected.

If your requested replacement is unavailable, you may choose another eligible item or request a refund.

Items That Cannot Be Returned or Exchanged

We cannot accept change-of-mind returns or exchanges for:

• Clearance or Seconds items
• Gift cards
• Personalised, customised or specially ordered items
• Items that have been used, worn, washed or altered
• Items returned without their original tags attached
• Incomplete gift sets or bundles

These exclusions do not affect your rights if an item is faulty or does not meet the guarantees required under New Zealand consumer law.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is faulty, damaged or different from what you ordered.

Email hello@albaweave.co.nz with:

• Your order number
• A description of the issue
• Clear photographs of the item and any relevant packaging

We will assess the issue and provide an appropriate repair, replacement or refund in accordance with the New Zealand Consumer Guarantees Act 1993.

If an item is confirmed as faulty, damaged or incorrectly supplied, Alba Weave will cover the reasonable courier costs.

Your rights relating to faulty items are not limited to the 14-day change-of-mind period.

Refunds

Once we have received and inspected your returned item, we will confirm whether it meets the return conditions.

Approved refunds will be issued to your original payment method. For change-of-mind returns, the return courier cost will be deducted from your refund.

Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.

Questions

If you have any questions about a return, exchange or refund, please contact us at hello@albaweave.co.nz.